New York City’s brand new, $73 million emergency response system crashed Wednesday, less than a day after its official launch. And again, earlier today.
UPDATE (01:27pm) – At 4:21 p.m., hundreds of computer screens at the main 911 call center in downtown Brooklyn went down for a full 12 minutes, leading to “pandemonium.”
Operators were forced to write down emergency information on slips of paper, then hand them to runners who rushed them to the NYPD and EMS radio rooms. There, dispatchers grouped slips by precinct or neighborhood and figured out which units to assign on calls.
“We were told this new system would never go down,” said a 911 worker, “and it crashes on the first day, when there’s not even a big call volume.” However, City Hall spokesman John McCarthy assures that it was a one-time issue, and no incoming calls were lost.
Let’s hope there are no further complications with the new system!
UPDATE (05:49pm) - The system crashed again for a second time earlier today for an unspecified amount of time. More info here.